Should you be concerned about anything in your new home, or have a problem that needs urgent attention, you will want the very best after-care service. In order to provide this we have appointed a specialist new homes customer services company. They will respond to non-urgent matters within 48 hours of receiving your call, conducting any remedial work within 30 days. Their emergency line is open 24 hours a day, seven days a week. They also report back to us on a weekly basis so that we will also be aware of any concerns or problems that you report.